ICSA STUDENTS PLEASE NOTE: When you register for a module for the first time will receive a copy of the study text as part of the registration package. You do not need to order the text separately. You should only order a text if you require a replacement copy or new edition.

The aim of the Strategic and Operations Management module is to develop knowledge and understanding of key principles and practices, to equip the aspiring Chartered Secretary for both the strategic and corporate contexts of the professional role.

The ICSA Study Text in Strategic and Operations Management, 5th edition has been completely revised, with a new chapter structure and revised diagrams and figures throughout. The text will aid students to understand and apply the theories of strategic, organisational and leadership thinking to contribute to their boardroom decision making, corporate management and leadership skills.

These study texts have been written specifically for students preparing for the professional level examinations of the Chartered Secretary qualification. This comprises the eight modules of the ICSA Professional Part 1 and Professional Part 2 programmes. The texts incorporate the latest syllabus changes and an innovative range of features to encourage active learning and to apply theory in real-life business situations. The materials are structured clearly to help in planning a programme of study. Further support is provided by notes on improving study skills and examination technique. The latest syllabuses, together with an overview from the Chief Examiner, are also provided.

Key learning features:

• Test your knowledge questions
• Definitions in the margin to explain key terms
• Theory into practice exercises
• Stop and think boxes
• Worked examples showing questions and answers
• Practice questions with answers

Useful reference material is also provided at the end of the text such as a glossary, directory of further reading, web-based resources and useful organisations and a comprehensive index. Additional information for students is available from www.icsa.org.uk.

•  ISBN: 9781860724244 •   Published June 2009 • £39.95

Contents
PART ONE STRATEGIC MANAGEMENT
Chapter 1 The nature of strategy and planning
Chapter 2 The corporate environment
Chapter 3 Strategic analysis and choice
PART TWO CORPORATE MANAGEMENT
Chapter 4 The organisaton - structure and culture
Chapter 5 Managing change
Chapter 6 Managing communication
PART THREE OPERATIONS MANAGEMENT
Chapter 7 Managing operations
Chapter 8 Managing information, knowledge and learning
PART FOUR TEAM LEADERSHIP
Chapter 9 The nature of leadership
Chapter 10 Getting the most from people
Chapter 11 Building and developing teams
Chapter 12 Managing performance - individuals and teams

About the author
Keith Mattacks: